It is common for businesses to ask for letters from customers and to send them in envelopes.
But a recent survey has found that almost half of companies don’t actually get the letters in their envelopes, which is causing some businesses to be left struggling to keep up with the demand.
The survey by Ipsos MORI found that one in four businesses were not receiving letters from their customers or their customers’ customers, as the customer is required to send a written request in order to get the envelope stuffed.
In response to the survey, the Australian Taxation Office said the ABS had launched a review of its envelopes and letters, and would be working with businesses to ensure they received letters in the mail.
The agency said that it was investigating how many letters were being sent out and how many customers were sending in their letters.
“I think the more letters that we’re getting, the more likely it is that we’ll be able to get a response to that,” the TIO said.
The TIO is investigating how envelopes were being stuffed.
In its annual survey, Ipsos found that the majority of companies said they had a process in place to ensure envelopes are sent in a timely manner, and it would not be possible for them to process all the letters a customer sends in one day.
“A small number of businesses were receiving letters on a daily basis but it’s important that they’re processed as soon as possible,” Ipsos managing director Peter Hays said.
“The ABS is taking a fresh look at the way envelopes that are being sent to business customers are being stuffed.”
The ABS said it would be contacting businesses to address the issue.
Customers will be able fill out a letter asking for their letter, but the ABS has told Business Insider that it will not be able open all envelopes in the office.
“Customers are also entitled to request a copy of their letter before sending it, so if you’re unhappy with the letter that you received, please contact the ABS on 1300 333 003 to have it sent back,” the agency said.
As of Friday, the ABS was only able to process 20 per cent of the letters that it received.
The agency has also made changes to how envelops are filled.
It has also introduced a new system for stamping envelopes at its office.
Customers can request to have their envelops stamped by stamping their names on the top and bottom side of the envelope, instead of the sides, with the number of letters on the left side of each envelope.
An ABS spokesperson said the agency was working with business owners to ensure that letters were properly stamped.
“In the short term, the number one thing we’re doing is increasing the number and quality of letters that businesses are sending to customers,” the spokesperson said.
It’s not just envelopes though, there are also letters that customers are requesting to be sent in their envelope, including those for small business, elderly people and people with disabilities.
Agency spokeswoman Liza Mazzara said businesses had to be careful about where they send their letters, as they could be intercepted and the contents could be stolen.
“There’s a bit of risk that letters might end up in the wrong hands, so it’s really important that businesses that send letters to customers are secure, so that they know what they’re doing and that they don’t put their business at risk,” she said.